Laparoscopic Surgery at Nisa Premier Hospital

Honestly, the management of Nisa Premier Hospital should look into the reviews very critically and do something about it. The wait time for a private hospital is very poor and is becoming more tasking. We have so much patients on queue at the pediatric section and only one doctor was available to attend to the children and nobody cared to do something. This is little children we are talking about on a weekend (Saturday) that we have so much traffic at the hospital. It's very pathetic honestly.

I wish to express my concern regarding the hospital's policy on specialist follow-up consultations following my mother's recent experience at your facility. We paid ₦40,000 for an initial consultation with the neurologist. During that consultation, the neurologist requested an EEG as part of the investigations required to reach a diagnosis. As the hospital does not provide this service, we were referred to Eco Scan Lab to have the test performed. The EEG report was eventually released after 9 working days. When the result became available and we returned for the neurologist to review it, we were informed that we would have to pay another ₦40,000 because the system automatically resets after 2 weeks. With due respect, I find this policy both unreasonable and difficult to justify. A specialist consultation should not be viewed as a single interaction that ends once the patient leaves the consulting room. In many cases, investigations are ordered precisely because the specialist cannot make a definitive diagnosis during the initial consultation. Reviewing investigation results, discussing the findings, making a diagnosis, commencing treatment, and monitoring the patient's response are all integral parts of managing the same medical condition. Patients should therefore be entitled to reasonable follow-up visits on the same case after paying the initial specialist consultation fee. Whether investigations take 1 week, 2 weeks, or longer should not determine whether a patient is required to pay another full consultation fee, particularly when the follow-up visit is solely to review results specifically requested by the same specialist. I respectfully urge the hospital to review this policy. A better patient-centered approach would be to allow at least 2 or 3 follow-up visits on the same case without requiring another full specialist consultation fee. Such a policy would better reflect the continuity of specialist care and spare patients the financial burden of paying repeatedly before the diagnostic process has even been completed. I must emphasize that this feedback is directed solely at the hospital's administrative policy and not at the neurologist, whose expertise, professionalism, and care we genuinely appreciated during the process. I hope this matter will be given due consideration, as I believe revising this policy would significantly improve the experience of patients requiring specialist care. Thank you for your time and consideration.